Terms and Conditions

Version: terms-v2.2 · Last updated: 13 October 2026

These Terms govern the use of the CareToDoc app. By creating an account or using the app you accept these Terms and acknowledge the Privacy Policy. If you do not agree, do not use CareToDoc.

CareToDoc is provided by Giovanni Trebini, VAT number (Partita IVA) IT04178740926, Via Parigi 4, 09032 Assemini (CA), Italy — email support@caretodoc.com, phone +39 352 211 2022 ("the developer", "we").

CareToDoc is a tool to help you get organised, not a medical device and not a source of medical advice. It helps you record and arrange therapies, measurements and reports. It does not diagnose, treat or make clinical decisions, and it does not replace a professional's judgement.

• Always follow the instructions of your doctor or pharmacist.
• Do not start, stop or change a therapy on the basis of the app.
• In an emergency, call your country's emergency number (112 in the European Union and Switzerland, 911 in the United States and Canada, 000 in Australia, 111 in New Zealand, 999 in Hong Kong, 995 in Singapore).
• Reminders are an aid and depend on your phone: they may not arrive if notifications are turned off or limited, if the phone is off or in a mode that silences or delays them (for example battery saving). Do not rely on the app alone for therapies where missing a dose is dangerous.

You are responsible for the accuracy of what you enter. CareToDoc reports summarise what you entered: they are not clinical documents.

To register an account you must be at least 18. If you live in the European Union or the European Economic Area, the minimum age your country's law sets for consenting to online services is enough: 14 in Italy, 13 to 16 in the other countries (section 13 of the Privacy Policy). We do not knowingly collect data from minors under the minimum age through an account of their own. A parent or guardian can keep a minor's records from their own account (section 4).

• You register with a valid email or with Google or, on iPhone, with Apple, and you keep your credentials safe. You are responsible for what happens with your account, unless it is not your fault.
• The account is personal: do not share it. You can use it on several devices; keeping them in step and restoring your data on a new phone are Pro features.
• Give correct information. Your profile (first name, last name, date of birth, measurement system and, if you give it, your sex) is stored with your account so the app works on all your devices and to check the minimum age.
• You can delete your account at any time from the app.

You may record another person's data only if you are their parent or guardian (or otherwise their legal representative), or with their explicit consent, and you must tell them that you use CareToDoc for them. You are responsible for how you handle their information.

Do not use the app unlawfully, do not try to break its security or access other people's data, do not decompile it except within the limits allowed by law, and do not use it to harm the rights of others.

• CareToDoc has a Free plan and a paid Pro subscription. What each includes is described in the app.
• Your first month of Pro is included. It starts by itself the first time you enter the app with your account ready (after the consent, email confirmation if you registered with email and password, and the profile). You do not need to activate anything, no payment method is required, there is no charge and it never turns into a paid subscription by itself. It is available only once per account and per email address and cannot be postponed. The included month follows your account: its start date is recorded in the account with our servers' time, so if you reinstall the app, move to a new phone or remove the data from this one, the remaining days continue when you sign in again; the month does not restart and is not extended. If you buy Pro or redeem an offer code while the included month is running, the remaining days of the included month are not kept or resumed later. At the end the account moves to the Free plan: PDF reports already created stay viewable, creating new ones requires Pro.
• Price. The price of Pro is the one the app and the store you buy from (App Store or Google Play) show you for your country, in your currency, set through that store; the price shown by the store at the time of purchase applies. In Italy, as a guide: €3.90 per month or €39 per year.
• Payment and renewal. Pro is an auto-renewing subscription bought with your Apple account (App Store) or your Google account (Google Play). The amount is charged to that account when you confirm the purchase, and the subscription renews by itself unless you cancel it before the renewal: on the App Store at least 24 hours before the end of the period, on Google Play before the renewal date. You manage or cancel it at any time in the App Store's subscription settings or, on Google Play, in Payments & subscriptions → Subscriptions. CareToDoc does not process your payment data.
• Offer codes. If you redeem an App Store offer code, you get Pro for the period and under the conditions the App Store shows you before you confirm. At the end of that period, if the code provides for it, the subscription renews at the regular price unless you cancel it at least 24 hours before.
• Trash. Medicines and measurements you delete stay in the trash for 90 days and are then erased, on every plan, except in the cases described in section 4 of the Privacy Policy. Restoring them is a Pro feature: if your Pro ends while something is in the trash, you will no longer be able to restore it and it will be erased on day 90. Before then you can always export it (Export my data) or delete it for good.
• Withdrawal. If you are a consumer, you have the right of withdrawal provided by the Italian Consumer Code (Codice del consumo, Articles 52 and following). Purchases made through the App Store are handled by Apple, those through Google Play by Google: withdrawal and refunds are requested from the store, using its procedures. If Google Play refers you to us, write to support@caretodoc.com.

Your care data is yours. How we process it, including the explicit consent we ask for health data and for the optional backup, is described in the Privacy Policy. You can view your data, export it, create PDF reports for your doctor (with Pro) and delete your account (Profile → Account → Account ownership and control → Delete account), which deletes the account, the backup and the data on the phone.

We may update and improve the app. We may remove or change features, or amend these Terms, only for valid reasons (for example new rules, security, changes by our providers or technical developments). If a change is material and to your disadvantage, we will tell you with reasonable notice before it applies. If you do not accept it, you can cancel your subscription at no cost before it takes effect; for the part already paid you can ask the store that handles your payment (Apple or Google) for a refund. We try to keep the app available, but there may be interruptions, for example for maintenance or because of problems with our providers.

CareToDoc, its design and its content (excluding your data) belong to the developer or to those who licensed them to the developer. You receive a personal, non-exclusive, non-transferable licence to use the app for its purpose, except as provided in section 13 for Apple's Family Sharing.

If you are a consumer, the app and the subscription are covered by the legal guarantee of conformity for digital content and services provided by the Italian Consumer Code (Codice del consumo, Articles 135-octies and following); nothing in these Terms reduces it. In any case we are liable for damage caused by our wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code) and for any liability that the law does not allow to be excluded, and no clause of these Terms limits the rights the Consumer Code gives you (Articles 33 and following) or the consumer guarantees of the law of the country where you live (for example the Australian Consumer Law). We are not liable for health decisions made on the basis of data entered incorrectly.

You can stop using CareToDoc and delete your account at any time. We may suspend or close access for serious or repeated breaches of these Terms, letting you know when reasonably possible.

These Terms are governed by Italian law, without prejudice to the mandatory consumer-protection rules of the country where you live. If you are a consumer in the European Union you can use the alternative dispute resolution (ADR) provided for by Directive 2013/11/EU (in Italy, through the bodies provided for by the Consumer Code) and, for disputes between different countries, ask the European Consumer Centres Network (ECC-Net) for help. The mandatory rules on the consumer's court remain unaffected.

If you downloaded CareToDoc from Apple's App Store, the following terms, required by Apple, also apply. Here "Apple" means Apple Inc. and its subsidiaries, and these Terms serve as the end-user licence agreement (EULA).

• Parties. These Terms are between you and the developer, not Apple. The developer, not Apple, is solely responsible for CareToDoc and its content. These Terms contain no usage rules that conflict with the Apple Media Services Terms and Conditions.
• Licence. The licence (section 9) allows you to use CareToDoc on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions; CareToDoc may also be used by other accounts associated with yours through Family Sharing or volume purchasing, where Apple and the subscription settings allow it.
• Maintenance and support. These are the developer's responsibility alone. Apple has no obligation whatsoever to provide maintenance or support for CareToDoc.
• Warranty. The developer is solely responsible for product warranties, whether express or implied by law, to the extent not validly disclaimed. If CareToDoc fails to conform to an applicable warranty you can notify Apple, which will refund any price paid for CareToDoc; to the extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to the failure to conform are the developer's responsibility.
• Product claims. The developer, not Apple, is responsible for addressing claims by you or third parties relating to CareToDoc or your possession or use of it, including: (i) product liability claims; (ii) any claim that it fails to conform to an applicable legal or regulatory requirement; (iii) claims arising under consumer-protection, privacy or similar legislation.
• Intellectual property. If a third party claims that CareToDoc, or your possession and use of the app, infringes its intellectual property rights, the investigation, defence, settlement and discharge of the claim are the responsibility of the developer alone, not Apple.
• Legal compliance. You represent that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints or claims about CareToDoc should be sent to the contact details in section 14.
• Third-party terms. When you use CareToDoc you must comply with the applicable third-party terms.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms: when you accept them, Apple has the right (and is deemed to have accepted the right) to enforce them against you.

If you downloaded CareToDoc from Google Play, purchases are also governed by the Google Play Terms of Service. These Terms are between you and the developer, not Google: the developer, not Google, is solely responsible for CareToDoc, its content, maintenance and support. Questions, complaints or claims should be sent to the contact details in section 14.

support@caretodoc.com, or by post to the address given at the beginning of these Terms.