CareToDoc help
Support
Clear answers about CareToDoc. If your question is not here, write to us in English or Italian.
How do therapies and reminders work?
Add each medicine to your Care Plan with its schedule. Today then groups what is due by time of day. You can mark a dose as taken or skipped, while an unfinished past dose appears as missed. If notifications are enabled, CareToDoc can remind you at the times you set.
What measurements can I record?
You choose which supported measurements to follow, such as blood pressure, weight, blood glucose, temperature, and oxygen saturation. A measurement you do not record simply stays blank; CareToDoc does not label it as missed.
Does CareToDoc use Apple Health?
With Pro, CareToDoc can read supported measurements from Apple Health after you grant permission. The integration is read-only: CareToDoc does not write data to Apple Health. You can change access at any time in iOS Settings.
How do PDF reports work?
Choose a period in Report and CareToDoc creates a PDF summary of the therapies and measurements you recorded. You can save, print, or share it before an appointment. The report presents your entries; it does not make medical conclusions.
What is included in Free and Pro?
Your first month of Pro is included1 with every new account — nothing to activate, no payment method. Ask your doctor if they’re part of the CareToDoc network to get 3 months of Pro free1
Free includes the Care Plan, reminders, manual measurement entry, and the current day’s routine: the day and calendar views stay on today. It does not include new PDF reports (reports you already saved stay viewable), Apple Health import, or restore on another device.
Pro costs €3.90/month or €39/year and adds full day and calendar navigation, unlimited PDF reports, cross-device restore, and read-only import of supported measurements from Apple Health. It is available through the App Store.
Optional care-data backup is consent-based and available on every plan. Restoring that data on another device is a Pro feature.
Where is my data stored? Can the app work offline?
Your care data is kept on your device unless you explicitly consent to optional cloud backup. Core daily features continue to work offline after setup and sign-in. CareToDoc has no ads or analytics and does not sell your data.
How do I delete my account and data?
Delete your account from Profile in the app. This removes your Firebase account, cloud care and profile data, and local data on that device. If the process does not complete, contact us for help. Every step, including how to do it without the app, is on the Delete your account page.
Is there a minimum age?
Yes. You must be at least 18. If you live in the European Union or the European Economic Area, the minimum age your country's law sets for consenting to online services is enough: 14 in Italy, 13 to 16 in the other countries. The country is your App Store country; if that is not available, the minimum is 18. A parent or guardian can use CareToDoc for a minor from their own account.
Which languages does the app support?
English, Italian, Spanish, German, French, and Portuguese. CareToDoc follows your device language, and you can choose another supported language from Profile.
Contact us
For product and account help:
support@caretodoc.com
For privacy and data requests:
support@caretodoc.com
We can reply in English or Italian. Please do not email medical emergencies or ask for medical advice.