Delete your CareToDoc account

You can delete your account in two ways: from the app, on iPhone and on Android, or by writing to us, without reinstalling the app.

From the app, on iPhone and on Android

"Delete account", in Profile → Account → Account ownership and control, and also on the email confirmation screen, in the age notice and in the initial profile form. It deletes your account, your account space, the backup and the data on the phone.

This cannot be undone.

Without the app

Write to support@caretodoc.com from your account's email address and ask us to delete it. We reply within one month, which may be extended by two further months for complex requests, and we will tell you if so.

What is deleted

• Account, profile and account space, including the start date of the included month.
• Cloud backup: the copy of your profile and any backed-up care data.
• All data on this phone: your care plan, history, and saved reports.
• Consent records, including the history of every grant and withdrawal with its date and the version of the text: they are deleted with the account.

What remains, and for how long

• Anti-abuse fingerprint in the cloud: it remains after the account is deleted, so that the included month cannot be obtained more than once, and is deleted within 3 years of the month's start date. The marker on your phone remains until the app is uninstalled, even if you remove your data or sign out.
• Data held by RevenueCat: deleting your account does not delete it automatically; we have it deleted if you ask us at support@caretodoc.com.
• Residual copies in our cloud provider's security systems: removed within at most 180 days of deletion, as its agreement provides.
• Anonymous usage statistics: they contain no data that identifies you directly.
• If you have an active subscription, it is managed in the store you bought it from (Google Play or the App Store), not through the app.

All the details are in the Privacy Policy, sections 10 and 11.